Our Terms
CORPORATE GOVERNANCE
Our company shall prioritise client focus and promote a culture of integrity, safety and compliance with all relevant legislation and guidance, including the Building Regulations 2010, Health and Safety at Work Act 1974, Electricity at Work Regulations 1989 and the Building Safety Act 2022.
Our company shall establish, implement, maintain and continually improve a cohesive quality management system which ensures our business is conducted ethically and according to current best practices while safeguarding the environment.
All our company’s work activities shall be planned, managed and monitored to protect the health, safety and wellbeing of clients and all others affected by our activities, and to provide personnel with safe and healthy working conditions which prevent work-related injury and ill-health, eliminate hazards and reduce occupational health and safety risks.
By using effective processes to complete contracts efficiently and within program, our company shall endeavour to consistently meet or exceed client expectations on performance, quality, and delivery.
Company personnel shall be treated fairly and respectfully, given training and opportunity to develop and advance, and shall demonstrate accountability and a proactive approach to safety.
Our company shall ensure all personnel possess the necessary skills, qualifications and experience, are provided with suitable tools and equipment, and are given all the information, supervision and support necessary to carry out their work competently and in compliance with company policy.
Our company shall include environmental considerations in investment decisions for new plant, equipment and tools, and shall identify and manage the environmental impacts of our activities to prevent pollution, minimise environmental risks and encourage sustainable resource use.
To ensure we meet our quality objectives, our company shall engage only suppliers and subcontractors who share our ethical, legislative and quality commitments, and shall seek innovative materials, technologies and techniques.
Our company shall monitor subcontractors’ quality management arrangements to ensure that quality performance appropriate for the work undertaken is delivered throughout the whole of our supply chain.
Our company shall foster a culture of openness, participation and transparency by monitoring and evaluating our processes, learning from client feedback and consultation with company personnel, and identifying opportunities for improvement.
Our company shall promptly address non-conformities and keep all other duty holders informed throughout the process of control, correction and analysis.
Our company shall establish robust record-keeping procedures, maintain clear, accurate, and accessible documentation, and collaborate fully with other contractors and duty holders to share knowledge and support integrated fire prevention and building safety efforts.
ESTIMATING & TENDERING
Our company shall maintain transparency and clarity of communication when estimating, providing quotations, or submitting tenders, in accordance with all relevant legislation and guidance.
Our company shall issue a quotation only once a site survey has been completed, which shall be valid for 90 days. The cost of required works may be estimated without carrying out a site survey, but such estimates are intended for guidance only and shall not be binding.
Where an estimate or tender is based on planning drawings, our company shall not be held responsible for any omissions or errors in these plans which may incur additional costs.
Our company shall state the scope of works, the expected timescale and a clear cost for proposed works including all labour, materials and fittings, unless otherwise agreed with the client.
QUALITY ASSURANCE
Our company’s work activities shall be carried out in compliance with the Building Regulations 2010, Health and Safety at Work Act 1974, Electricity at Work Regulations 1989, and all other relevant legislation and guidance.
Ongoing assessment of work shall be carried out, and our company shall respond to any instance of deviation from, or failings in, working practices, quality standards or policies, whether actual or potential, in accordance with the company’s non-conformance policy.
Our company shall deliver high‑quality electrical installation services that meet the requirements of legislative and industry best practice standards and, where applicable, quality, functional and manufacturer's requirements.
All major installations shall be regularly inspected and tested by a competent person to ensure that they are safe, to monitor quality and to verify that products and systems are installed in alignment with sub-system classification standards.
Integration checks shall be conducted at key project milestones to verify that combined products work together as intended. Any adjustments required to resolve integration issues and maintain classification standards within the sub-system shall be documented and addressed immediately in accordance with the company’s non-conformance policy.
The inspection schedule shall be agreed prior to work commencing, sign-off procedures shall be conducted as agreed with other duty holders, and records kept of all inspections, test results, and regulatory compliance approvals.
As an NICEIC Approved Contractor, our company is obliged to highlight any faults found in existing installations, even if unrelated to contracted works. Remedial works may incur additional costs and shall be discussed and agreed prior to commencement. Should the client decline such additional works, our company may be unable to supply certification upon completion of contracted works.
INVOICING & PAYMENT
Our company shall ensure that invoicing and payment terms are clear and fair, in accordance with all relevant legislation and guidance.
Our company shall never request advance payment, or that the client pay a deposit. Invoices shall be raised based on completed work or completed stages of work, with the company’s terms being 28 days from invoice date.
Our company shall inform the client of any changes to the agreed programme at the earliest opportunity and shall expect the client to do likewise. Any changes or delays to the agreed programme may incur additional costs, which shall be discussed and agreed in advance.
Should the client request that works be halted, whatsoever the reason, before completion, the client shall be liable to recompense our company for all materials, fittings and labour costs already incurred.
LEGAL COMPLIANCE
Our company shall adhere to all relevant legislation, guidance and current best practice in all aspects of our work activities.
COMMUNICATON, MONITORING & REVIEW
Our company shall ensure that all policies are communicated to, and understood by, all company personnel and relevant others.
Periodic training shall be provided to promote awareness amongst company personnel of ongoing responsibilities and procedures.
Training content and frequency shall be reviewed and updated regularly to reflect organisational risk and to ensure continuing relevance and legal compliance.
All policies shall be monitored for ongoing relevance, suitability and effectiveness, and reviewed at least annually, following incidents or audit findings or when organisational changes occur.